1. When can I expect my order?
For Standard Shipping within North America, please expect 3-5 business days from the shipment date. For international orders, please expect 5-7 business days from the shipment date.
For Free Local Pickup, please allow 2 business days from the date of purchase to pick up your order.
2. Where do I go for free local pickup?
- Location: 384 Yonge Street (SHOPS AT AURA)- Level P1 #75. Please bring your receipt or a piece of ID.
- Time: Monday to Friday 10-5PM ET
- Date: Ready for Pickup 2 business days from the date of purchase
3. What information must I provide to have someone pick up the order on my behalf?
- Simply forward your order confirmation to firstname.lastname@example.org your order confirmation and provide the full name of the person that will be picking up the order on your behalf.
- The person will be asked to provide a piece of ID for verification
4. What is your return policy?
- We currently do not accept exchanges or returns, because every item is made in limited exclusive amounts.
5. How can I contact you?
- Please contact us via email at email@example.com. Someone from our team will get back to you as soon as possible.
6. Where do proceeds go?
- Proceeds go to Toronto-based charities and non-profit organizations.